IntoChat

Terms of Service

Last updated: July 3, 2026

1. Who we are

IntoChat is operated by Muncly Customer Relationship Consultants, registered with the Dutch Chamber of Commerce (KVK) under number 94424764, at Pondweg 2, 2153 PK Nieuw-Vennep, the Netherlands ("Muncly", "we", "us"). You can reach us at [email protected].

These terms govern your use of the IntoChat service at intochat.io and any related applications (the "Service"). By creating an account or using the Service, you agree to them.

2. What the Service is

IntoChat connects to third-party software you already use (for example Salesforce, SAP, or Zoho CRM) and lets you work with those systems through a chat interface. The Service can retrieve information, create and update records, produce documents, send messages you approve, and run tasks you configure to repeat.

The Service uses AI models operated by third-party providers (see §7) to interpret your requests and produce output.

3. Accounts

  • You must provide accurate information when creating an account and keep it current.
  • You are responsible for activity under your account and for keeping credentials safe.
  • One person per account. If you use the Service for a company, you confirm you are authorized to bind that company to these terms.
  • Minimum age: 18, or the age of legal majority where you live, whichever is higher.

4. Connecting your systems

  • You decide which third-party tools IntoChat may access, and you can disconnect any tool at any time.
  • You confirm you have the right to connect each tool and that doing so does not breach that tool's terms or your employer's policies.
  • IntoChat acts within the permissions you grant. You remain responsible for actions the Service performs at your instruction, including records changed and messages sent.

5. Prepaid credits and billing

  • The Service is pay-per-use. You top up a prepaid balance; each request draws down the cost of the computation it used, at the rates shown on the Pricing page at the time of the request.
  • Rates reflect what third-party AI providers charge for processing plus Muncly's margin. Rates can change; changes apply to future requests only and are published on the Pricing page before they take effect.
  • Failed requests are not charged.
  • Your usage log itemizes every charged request.
  • Expiry: unused balance expires 12 months after the top-up that created it. We remind you by email before any balance expires.
  • Refunds: unused balance is refundable on request at any time, to the original payment method. Amounts already consumed by requests, with your express consent that processing starts immediately, are not refundable. If you are an EU consumer, your statutory 14-day withdrawal right applies to the unused part of a top-up.
  • Prices are shown including VAT where applicable. An invoice is issued for every top-up.

6. Acceptable use

You may not use the Service to:

  • break the law, or infringe anyone's rights, including privacy and IP rights;
  • access systems or data you are not authorized to access;
  • send spam or unsolicited bulk messages;
  • generate or distribute malware, or probe or disrupt the Service or third parties;
  • mislead people into believing AI-generated output was written by a human where that matters (for example, in legal or medical correspondence);
  • resell the Service without a written agreement with us.

We may suspend accounts that violate this section (see §13).

7. Third-party AI providers

To operate, the Service sends the content needed to fulfil your request (your messages, and relevant data from your connected tools) to AI model providers acting as our subprocessors: OpenAI, Anthropic, xAI, and Google.

  • We select the provider per request unless you pin a specific model.
  • We use these providers under business terms whose policy is that customer content is not used to train their models.
  • The current subprocessor list is available on request at [email protected]. We update this section when the list changes.

8. Your data

  • Your content stays yours. You retain all rights to the data in your connected systems and the content you submit.
  • We process personal data as described in the Privacy Policy.
  • We retain chat history and usage logs for 12 months after your last activity; you can delete your history in the product or by request. Billing records are kept for 7 years, as required under Dutch law.
  • If you use the Service on behalf of a company and connect systems containing personal data, a Data Processing Agreement is available on request at [email protected].

9. AI output

AI-generated output can be wrong, incomplete, or misleading. You are responsible for reviewing output before relying on it or sending it onward. The Service is not a substitute for professional advice (legal, medical, financial, or otherwise).

10. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted operation. We may change, add, or remove features. If a change materially reduces the Service, we will give reasonable notice, and you may stop using the Service; §5's refund terms apply to any unused balance in that case.

11. Intellectual property

The Service, its software, and its branding belong to Muncly or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these terms. You may not copy, modify, or reverse-engineer the Service except where law permits.

12. Liability

  • Nothing in these terms limits liability that cannot be limited by law (including liability for intent or gross negligence, or for death or personal injury).
  • Otherwise, our total liability for all claims in any 12-month period is capped at the amounts you paid us in that period.
  • We are not liable for indirect damages, lost profits, or lost data, to the extent the law allows such a limitation.

13. Suspension and termination

  • You can stop using the Service and delete your account at any time.
  • We may suspend or terminate accounts that materially breach these terms, with notice where practicable. Balance handling on termination follows §5.
  • Sections that by their nature survive termination (including §8, §11, §12, §15) survive.

14. Changes to these terms

We may update these terms. For material changes we will notify you (email or in-product) at least 14 days before they take effect. If you do not agree, stop using the Service before the effective date; §5's refund terms apply to unused balance.

15. Governing law and disputes

These terms are governed by the laws of the Netherlands. Disputes go to the competent courts of the Netherlands, except where mandatory consumer law gives you the right to sue where you live. If you are an EU consumer, you can also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Contact

Muncly Customer Relationship Consultants · Pondweg 2, 2153 PK Nieuw-Vennep, the Netherlands · KVK 94424764 · [email protected]